Bad Experience: How Golden Tourworld Travel (GTT) Treat Customers

GTT the Golden Tourworld Travel had cheated our hard earned money. How nasty can Golden Tourworld Travel be? So, here I will show you on how Golden Tourworld Travel (GTT) treating their customers.

To make this whole thing easy to understand, I will includes the emails on below(where Golden Tourworld Travel offer us and what they did not deliver)

Now here is the initial email that Golden Tourworld Travel (GTT) send to me ...

Dear Mr Soo,

Greetings....

Please consider to take attached itinerary.

This program takes in additional 2 Dinners + 1 Lunch.

And staying 1 Night in Busselton Abbey Beach Resort. 4star beach resort.

The old program :  you will have do Fullday Margaret River Tour (approx. 12hours to & flow)

You will only have to top-up RM300 per person.

I need your passport copy, please fax to me Fax No: 03-2118 7377

Kindly bank-in to our Public Bank A/C No: 398 297 1813

Cheque payable to: GOLDEN TOURWORLD TRAVEL (M) SDN BHD

Please advice if you are keen to change to attached package.

Thank you 

Sandy Poh

Golden Tourworld Travel (M) Sdn Bhd

72, Cangkat Bukit Bintang

50200 Kuala Lumpur

Tel: 603 - 2142 9537

DL : 603 – 2118 7307

Hunting Line : 603 – 21187288

Fax: 603 – 2118 7377

email : sandypoh@gtt.com.my

The 1st and 2nd Given itinerary as below at 14th May 2010 (send me twice on the same day): 

Then, I got reminded again with 3rd(last) itinerary on 17 May before my departure

When we came back from Perth. Trip wasn't that pleasant other tour members that joined the trip also felt ripped off by Golden Tourworld Travel (GTT).

Hence, I went to GTT office at somewhere Jalan Alor there and made my complaint. Not least I also sent them the email as below caused they had pretended it to be nothing had happened at all ~!!!

the email: 

 I'm Mr. Soo and family who took your tour group of Perth on the 09/06/2010 to 13/06/2010

Well, we had spoke to you, Ms Sandy Poh on this matter, on date 14/06/2010 afternoon. However, due to much stress and dissatisfaction from family members.

Family members had greatly grieved and traumatized from the event, especially the mother. She had been traveled many times and previously had a great experience with Golden Tourworld Travel but this time it was totally such a wreck.
We got informed earlier by Mr. Daniel that actual itinerary will be send out to us soon. So from 14/05/2010 to 17/05/2010 we got a total of 3 copies of our itinerary with more or less the same content as the one in attachment (Last Given Itinerary). Well, now I here attached you with all 3 of it. So, that had confirmed that it could not be any further error from the black and white written on the said itinerary.
The original itinerary should not be substitute with the itinerary of Valentino Holidays Pty Ltd. Your agent Nicole had confirmed that the itinerary was the same as the whole group would follow to the itinerary given on the attachment and your Black & White written mail as above also had confirmed that.
The differences for paying RM300 each would be:
1) 1 night stays at Busselton choice hotel
2) inclusive of Lunch and Dinner meals

*other than the 2 mentioned above, the rest of the itinerary should be carried out accordingly.

Our Concern:1) Why tour leader set us up for dinner with the group since she knew that we are not entitle for it? Can't she tell us in the 1st place in the coach about the matter; or else where before making us stepping in to the Jade Restaurant(Perth)?

Can't she inform us that William Street has more than 30+ restaurants just around the corner? Why making us embarrass when telling us that, " Sorry Mr.Soo, you and your family have to pay AUD20.00 per person for this meal." in front of everybody of the table? How will you feel on that given moment? Our family did felt humiliated~!

Don't tell me that she don't know about it in the 1st place. I'm in sales line too. Was it if she tell us earlier, her plan of making money will not be succeed then, wasn't she? ...or is that the way to punish us for not paying Rm300.00 extra in the 1st place?

2) Why make us feeling being dumped when we have no tour leader with us? Did we paid for a decent tour? Why dumping us aside and make us 3 persons feeling being boycott and have to follow Australian Pinnacle Tour? We do not feel like joining your GTT decent tour but more felt like that we are on our own! If, we had join your Free & Easy tour in the 1st place, then we are only supposed to only have our flight and hotel booked. Why a detailed itinerary of touring around? It just doesn't make sense! So, we had been boycott. Are you cheating with false promises to your customers?
3) Why we have to find our way, wasting our time and paying our own money to go to Caversham Wildlife Park while others able to go there on tour group? Did it not well emphasize and well written black and white in your 3 copies of itinerary? How would you think that I had felt when my senior(my girlfriend's mother) keep asking me why? And we got really bad mood at that moment. Can you compensate us on that?

4) Will you love paying Rm11,000+ for such a 5Day 4Nights trip with an unpleasant experience in Perth, Australia?

So, after hearing our case. I would like to know how your company gonna deal with it.

Please do let us about your management decision as we would give you 7 working days to decide.

Thank you.

* see the thing would be worse if all of us were unable to converse in English fluently in Australia

 ... and here is the itinerary that we got when we're in Perth:

After the email had sent ...and we had waited ..and time past .. and I sent another email to the Manager :

7 working days had past and I don't think you and your management take this matter seriously~!
When you wrote ' ..and will come back to you asap.' at the below copy  So, how soon is asap means?

Is this decision a major one for your company that takes so many days to figure out on how to deal with?

...or too many similar cases that your management need to deal with?

...or just ignoring/forgotten about this insignificant case?

Do you know how terrible it is when your customers unable to speak English and left at Perth boycotted. Well, luckily we managed that. Even we got free and easy on the 2nd final day but usually we supposed to able seeing our own group members so we may organize something... but where was our tour members?!  I don't think you and your management understand the situation and not taking this seriously.

I shall wait for your 1 final reply and this reply should not be later than 72 hours and I don't want to hear lame excuses like - I had gone outstation. If it is so ... you should inform your customers in the 1st place.

Thank you.

 

Now this is how the Manager replied me:

Dear Mr Soo,

Thank you for your email, as a result of our investigation we would like to clarify the following:

Please find attached a copy of the itinerary that was furnished to you upon booking.

The tourleader Ms Nicole  has informed us that  before the dinner was served, she discretely informed you that this dinner is not included in your itinerary and that you have a choice to have your own meal if you wish but you agree to proceed with the dinner together with the group. 

Please verified the following : 

Day 02 - 10 June   Ms Nicole called you to follow up on the status of your SIC tour for the day at approximately 10pm and forward a copy of your itinerary too. 

Day 03 - 11 June   Tour leader met you at the lobby and call Australia Pinnacles Tour Coach to check the status of the Coach as  there was a slight delay  due to traffic congestion.

DAY 04 - 12 June   Ms Nicole slip a  note to your room to inform you the check out and time to assemble at lobby for 13 June. 

She has kept you informed on all the necessary event of participation despite this being a Free and Easy package. We regret if our tourleader services does not meet  your expectation and would like to apologize if she has offended you in anyway.

For your information, we offer you a full guided package where you have to top up Rm300 per person but you rejected this package without consideration.

We also informed you prior to your departure from Kuala Lumpur that you and family will be on different itinerary based on sit in coach basis (SIC)

and briefly explained to you that you would be joining other party in another coach. Free and Easy means it is not a fully guided tour and you enjoy certain amount of flexiblity at your choice.  

Thank you

Sandy Poh

Golden Tourworld Travel (M) Sdn Bhd

72, Cangkat Bukit Bintang

50200 Kuala Lumpur

Tel: 603 - 2142 9537

DL : 603 – 2118 7307

Hunting Line : 603 – 21187288

Fax: 603 – 2118 7377

email : sandypoh@gtt.com.my

 also she attached a new itinerary that doesn't match with what I had received earlier before my departure.

what is this means ya???

Finally, I decided to sent her one last email ...before I blog this out here to the world (it took me a long time to do this due to my busy working hours)

email as below:

Ace Alpha  to sandypoh

show details Jun 29

Go ahead and be ignorance~

- Show quoted text -

On Tue, Jun 29, 2010 at 10:03 AM, sandypoh <sandypoh@gtt.com.my>/-----------------------------

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Vacation at Perth - Day 1

Hi friends and readers  ^__^
It is great that I can start to blog again here. However to cut short on my craps, all I can say that my vacation was not truly a blissful one. And here is how it goes.


DO NOT JOIN TOUR GROUP~!!!
1) most of the time you will find that their itinerary was not according to what they had well advertised.
2) you will spend most of the time inside the coach/bus
3) the food they provided or the restaurant they recommended were usually SUCKS , just like those tourists who come to our country and brought to those lame restaurant which was not even heard of.
4) most attractions/places you gonna visit will have a time limit of 25mins (usually) and very few places will give you 1 hour . That was the biggest drawback and that's why people prefers to backpack with a GPS set in hand.

*Here is the usual practical breakdown of time:

- 5mins to toilet

- 5mins walk from one point to another point for photo shots

- 5mins walk back to coach

- 10mins left for you

but the actual scenario will be usually more sucks than that....




Well, my tour group fits it all and this would be the 1st and the LAST time. The tour agency name is GTT - GOLDEN TOURWORL TRAVEL Sdn Bhd
Will tell you why it sucks on my coming soon - SPECIAL REPORT~!


Never mind, lets have a look on how things get this whole trip.


Our group got 20 persons in total. Well, the morning just didn't seem to be a good start to me  ...LoL~


How is this shot? I snapped it up when I felt boring while waiting for boarding.



a perspective shot here ...



the MAS serving from the local catering was not bad ... at least better than their Australian counter part which was far inferior to say. Look, our desert got a nice flavor packed Mini Magnum Ice Cream~



she was enjoy having her ice cream, the ice cream was some how SOLID and was a bit different from what we can purchase from the usual kiosks or shops.




not least that we got Ferrero Rocher choc balls too  ^__^



mate, you are not gonna mess with the Australian Customs. They were mean and very strict, be mindful not to carry any edible things. If you got some vitamins or medicine, you better declare it and prepare your lines to answer their mouthful questions that gonna bombard you.

Also never ever try to snap their government buildings. They gonna interrogate you or they might suspect you as a TERRORIST, yes you heard me.



This girl called Nicole. She was the tour leader of this trip.



This friendly Ang Moh here was called Vawn. He was the driver and the tour guide for this trip but unfortunately me and my members were not following their coach after the 1st day. We will be on our own joining the assigned coach on the other following days.



Perth was a quiet beautiful city. The architecture and buildings were nice and clean. Most Asian had resided here. You may find Vietnamese, Chinese, Singaporeans, Malays, Indians, Thais, Banglas and many others in large numbers at the heart of Perth. Not like Kuala Lumpur, you only mostly found Malays, Chinese, Indians, Indons and Myammars in majority.




The beauty of living in Perth despite of high taxes being imposed to their citizens was their wide choices of vehicles. From Mazda to Ford, from Benz to Porsche those were far affordable than Malaysia and it was Free of Road Tax  and Free of ToLLs a truly people rules there. Mostly their choice of vehicles were those 3.0l or above ...some even prefer V6 engines . Their petrol prices were all different, so you need to shop for it and they got a website just to do that. Does it sounds like a Stock Trading to you?




This little cutie here was from mix parentage. Her mom was Chinese and her dad was a French but I just wonder that where was her dad anyway .... She was with us in this trip but guess I just gonna see her for that day ....


a short break  ....  this subject was not so bad after all...



kinda lame restaurant by Hongkies  ... we were not well informed and got slaughtered by our tour leader and this scum of restaurant. Guess they did it in purpose, it was understandable since I'm was from sales line as well. If she had informed me, guess I had well spent my AUS60.00 for some decent meals around that street. Sammi and I had found out that this FooKing restaurant was actually 2 blocks down the street from our hotel~!!! Well, just down the street from our hotel, it has more than 50+ restaurants ~!!!!!  .... but that was after we had checked into hotel and came out for some walk.



the faces before being slaughtered by tour agency + restaurant ~!!!



this was William Street just a block outside our All Seasons Hotel. Yes, along this street there were bunch of restaurants ...geeeee... I had lost count of it. I found many restaurants here also selling - Bak Kut Teh, Roti Canai, Asam Laksa, Wantan Mee, Ice Cendol, Nasi Ayam Paprik, Hor Fun, Curry Mee and many many familiar names. Guess how much they sell for 2 pieces of ROti Canai?? In Malaysia it sell for Rm2.00 or max. Rm3.00 but in Australia they sell it for AUD8.00/ 2 pieces. You can actually have their delicious Large size DOMINO PIZZA for only AUD11.90, just another 4.00 dollars add from there!!!







...to be continue....

Will Be Back Soon ....

It has been awhile that I'm not active here in my blogging world.
I will resume posting back on the end of June. Tomorrow I will be taking a short vacation to Perth, Australia. 


Stay tuned my friend, that I promise you that I will snap some nice photos for you to enjoy~

Peace be with you all and God bless~

My Buddy's ROM

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A Nite Shot from Sri Sabah, Cheras

SOme Test Shots on My Model

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Cook My Own Lunch ^^

Very easy to do it!

----> get the Lap Cheong(腊肠/ chinese sausage).
boil the water, add a bit of salt(half tea spoon) and dump the Lap Cheong in.
leave it in the hot water for 10 mins. Then take it out and soak it with warm water.
Now, you should be able to peel of the skin and slice it to pieces.

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get a red onion, a big one and slice it off to pieces

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get 2 eggs(large size) and stir it until bubbles turn up

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use the pan and don't use wok
heat up the pan and oil
put the scrambled eggs into the pan 1st, then only put it Lap Cheong and onion (either one 1st)
level down the fire to Low as your egg will cook nicely.

Check the egg skin below if it is golden color. If yes, turn it over but carefully.
When both side were in golden color. Switch off the gas.
Pick it up and serve   ^__^

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yummy .. yummy .. all done with the rice cooked in just 25mins !

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great taste starts at home~  now add some soy sauce to the eggs and voila~!! My yummy lunch.